Refund policy

Refund Policy — Bestie Boutique Co

You have 14 days after delivery to contact us about any problem with your order. Email bestieboutiqueco.official@gmail.com with your order number and we will help you.

Damaged, defective, or wrong mug: email us a clear photo of the problem within 14 days of delivery. We will send you a free replacement or a full refund. You do not need to ship the mug back unless we ask you to.

Mugs are printed just for you after you order, so we cannot accept change-of-mind returns on mugs that arrive in good condition. Personalized and custom items are non-returnable, except when they arrive damaged or defective.

Digital products (Pet Emergency Kit and Pet Care Club printables) are non-returnable. If your file is broken or won't open, email us — we will fix it or resend it. If we can't fix it, we will refund you.

EU customers keep their legal 14-day cooling-off rights.

Approved refunds are paid back to your original payment method within 10 business days.

Thank you for shopping with Bestie Boutique Co! — Mimi & Jiji .